Axel Kolthof's Books

Foundations of ITIL® V3

By: Arjen de Jong,Axel Kolthof,Jan van Bon

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Foundations of ITIL® V3

By: Arjen de Jong,Axel Kolthof,Jan van Bon

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

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Page Count

381

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Van Haren

Published Date

ISBN 10

9087539169

ISBN 13

9789087539160

Foundations of ITIL® V3

By: Arjen de Jong,Axel Kolthof,Jan van Bon

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Foundations of ITIL® V3

By: Arjen de Jong,Axel Kolthof,Jan van Bon

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Page Count

381

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Van Haren

Published Date

ISBN 10

9087539169

ISBN 13

9789087539160

ITIL® V3 - A Pocket Guide

By: Jan van Bon

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ITIL® V3 - A Pocket Guide

By: Jan van Bon

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?

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Page Count

169

Publisher

Van Haren

Published Date

ISBN 10

9087531710

ISBN 13

9789087531713

Service Strategy Based on ITIL V3

A Management Guide

By: Jan Van Bon,Arjen de Jong,Axel Kolthof

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Service Strategy Based on ITIL V3

A Management Guide

By: Jan Van Bon,Arjen de Jong,Axel Kolthof

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

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Page Count

165

Publisher

Best Practice (Van Haren Publi

Published Date

ISBN 10

9087531249

ISBN 13

9789087531249

Continual Service Improvement based on ITIL V3 Management Guides

By: Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen

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Continual Service Improvement based on ITIL V3 Management Guides

By: Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen

IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability.

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Page Count

145

Publisher

Van Haren Publishing

Published Date

ISBN 10

9087531281

ISBN 13

9789087531287

Service Design Based on ITIL V3

A Management Guide

By: Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen

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Service Design Based on ITIL V3

A Management Guide

By: Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

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165

Published Date

ISBN 10

9087531257

ISBN 13

9789087531256

Service Transition Based on ITIL V3

A Management Guide

By: Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen

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Service Transition Based on ITIL V3

A Management Guide

By: Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

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Page Count

171

Published Date

ISBN 10

9087531265

ISBN 13

9789087531263

Book's by Axel Kolthof

Foundations of ITIL® V3

Foundations of ITIL® V3

Foundations of ITIL® V3

Foundations of ITIL® V3

ITIL® V3 - A Pocket Guide

ITIL® V3 - A Pocket Guide

Service Strategy Based on ITIL V3

Service Strategy Based on ITIL V3

Continual Service Improvement based on ITIL V3 Management Guides

Continual Service Improvement based on ITIL V3 Management Guides

Service Design Based on ITIL V3

Service Design Based on ITIL V3

Service Transition Based on ITIL V3

Service Transition Based on ITIL V3

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