This book explains how to analyze independent data from factorial designs without having to make restrictive assumptions, such as normality of the data, or equal variances. The general approach also allows for ordinal and even dichotomous data. The underlying effect size is the nonparametric relative effect, which has a simple and intuitive probability interpretation. The data analysis is presented as comprehensively as possible, including appropriate descriptive statistics which follow a nonparametric paradigm, as well as corresponding inferential methods using hypothesis tests and confidence intervals based on pseudo-ranks. Offering clear explanations, an overview of the modern rank- and pseudo-rank-based inference methodology and numerous illustrations with real data examples, as well as the necessary R/SAS code to run the statistical analyses, this book is a valuable resource for statisticians and practitioners alike.
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed. The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.
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