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Domestic Workers Talk

Language Use and Social Practices in a Multilingual Workplace

By: Kellie Gonçalves,Anne Ambler Schluter

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Domestic Workers Talk

Language Use and Social Practices in a Multilingual Workplace

By: Kellie Gonçalves,Anne Ambler Schluter

Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.

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Page Count

124

Publisher

Channel View Publications

Published Date

ISBN 10

1800416776

ISBN 13

9781800416772

Domestic Workers Talk

Language Use and Social Practices in a Multilingual Workplace

By: Kellie Gonçalves,Anne Ambler Schluter

Write a review Read reviews Take a Quiz Solve Book Puzzle

Domestic Workers Talk

Language Use and Social Practices in a Multilingual Workplace

By: Kellie Gonçalves,Anne Ambler Schluter

Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.

Average ratings

N/A

5

0%

4

0%

3

0%

2

0%

1

0%

Solve jigsaw puzzle

Age

Page Count

124

Publisher

Channel View Publications

Published Date

ISBN 10

1800416776

ISBN 13

9781800416772