Contains strategies to avoid and reverse the troubling trends of tension and mistrust. Learn why trust and connectedness slips through our fingers, despite our yearnings for workplaces grounded in collaboration and success. The solutions in this book are compelling answers to universal problems, and often individuals ask, "Why didn't someone tell me this before?!" Stop common missteps before they walk out the door with your most valuable assets - trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience"--
How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: a- handle the daily onslaught of frustration without losing momentum, mood or confidence; b- avoid the conflict and cynicism that drains profits, resources, and relationships; c- discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers; d- experience the fiscal and personal benefits of being "hard on the problem and soft on the people;" e- replace bitterness about the past with shared responsibility for the future; and f- create a blame-resistant, emotionally resilient workforce. -- Description from http://www.readprint.com (Oct. 5, 2011).
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee! Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: • Handle the daily onslaught of frustration without losing momentum, mood or confidence. • Avoid the conflict and cynicism that drains profits, resources and relationships. • Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. • Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." • Replace bitterness about the past with shared responsibility for the future. • Create a blame-resistant, emotionally resilient workforce. How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars. Anna Maravelas, of TheraRising.com, is an expert in restoring trust and enhancing profitability. She has delivered hundreds of keynotes and seminars in the U.S. and abroad, and her presentations are consistently cited as "best of the conference." Her clients include Fortune 500 companies, police departments, government bodies and family-owned businesses. Her work has been featured on numerous business radio shows and in a variety of print media. She resides in St. Paul, MN.
“Maravelas is the best source on workplace irritability and tension.” —Matt Villano, New York Times The human longing for respect and dignity is deep and pervasive. Yet, while resolving more than 300 workplace conflicts, author Anna Maravelas has met thousands of individuals struggling with tension and mistrust. Creating a Drama-Free Workplace contains strategies to avoid and reverse these troubling trends. Learn why trust and connectedness slip through our fingers despite our yearnings for workplaces that are grounded in collaboration and success. Stop common missteps before they walk out the door with your most valuable assets—trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience. In this book you will learn how to: Take the drama out of disagreement and enhance your ability to problem solve. Eliminate the 5 root causes of workplace tension. Be hard on the problem and soft on the people and create lasting alliances. Preserve your integrity by talking to people rather than about them. Replace bitterness about the past with a shared responsibility for the future. Knowing how to transform conflict into collaboration affects the outcome of every interaction, challenge, and opportunity.
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers--and the people who work for them--protect pride, profit, and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee! Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: Handle the daily onslaught of frustration without losing momentum, mood, or confidence. Avoid the conflict and cynicism that drains profits, resources and relationships. Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." Replace bitterness about the past with shared responsibility for the future. Create a blame-resistant, emotionally resilient workforce. How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars.
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee! Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: • Handle the daily onslaught of frustration without losing momentum, mood or confidence. • Avoid the conflict and cynicism that drains profits, resources and relationships. • Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. • Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." • Replace bitterness about the past with shared responsibility for the future. • Create a blame-resistant, emotionally resilient workforce. How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars. Anna Maravelas, of TheraRising.com, is an expert in restoring trust and enhancing profitability. She has delivered hundreds of keynotes and seminars in the U.S. and abroad, and her presentations are consistently cited as "best of the conference." Her clients include Fortune 500 companies, police departments, government bodies and family-owned businesses. Her work has been featured on numerous business radio shows and in a variety of print media. She resides in St. Paul, MN.
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