Anna Lau's Books

In Sight of America

Photography and the Development of U.S. Immigration Policy

By: Dr. Anna Pegler-Gordon

Write a review Read reviews Take a Quiz Solve Book Puzzle

In Sight of America

Photography and the Development of U.S. Immigration Policy

By: Dr. Anna Pegler-Gordon

When restrictive immigration laws were introduced in the late-nineteenth and early-twentieth centuries, they involved new requirements for photographing and documenting immigrants--regulations for visually inspecting race and health. This work is the first to take a comprehensive look at the history of immigration policy in the United States through the prism of visual culture. Including many previously unpublished images, and taking a new look at Lewis Hine's photographs, Anna Pegler-Gordon considers the role and uses of visual documentation at Angel Island for Chinese immigrants, at Ellis Island for European immigrants, and on the U.S.-Mexico border. Including fascinating close visual analysis and detailed histories of immigrants in addition to the perspectives of officials, this richly illustrated book traces how visual regulations became central in the early development of U.S. immigration policy and in the introduction of racial immigration restrictions. In so doing, it provides the historical context for understanding more recent developments in immigration policy and, at the same time, sheds new light on the cultural history of American photography.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

340

Publisher

Univ of California Press

Published Date

ISBN 10

0520944631

ISBN 13

9780520944633

The Dynamics of Young Fatherhood

Understanding the Parenting Journeys and Support Needs of Young Fathers

By: Bren Neale,Anna Tarrant

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Dynamics of Young Fatherhood

Understanding the Parenting Journeys and Support Needs of Young Fathers

By: Bren Neale,Anna Tarrant

Around 1 in 10 children born in the UK are fathered by men under the age of 25. These men are often from socially disadvantaged areas and frequently overlooked in both research and practice settings. Using findings from a major Economic and Social Research Council study, supplemented with additional data, the authors focus on the transitions of the young men into early parenthood and their unfolding lives thereafter. As negative popular and media discourse around young fathers begins to shift, policy makers, practitioners, researchers and students will find future policy and practice directions designed to nurture the potential of these young men and their children.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

310

Publisher

Policy Press

Published Date

ISBN 10

1447351738

ISBN 13

9781447351733

Singing Across Divides

Music and Intimate Politics in Nepal

By: Anna Marie Stirr

Write a review Read reviews Take a Quiz Solve Book Puzzle

Singing Across Divides

Music and Intimate Politics in Nepal

By: Anna Marie Stirr

An ethnographic study of music, performance, migration, and circulation, Singing Across Divides examines how forms of love and intimacy are linked to changing conceptions of political solidarity and forms of belonging, through the lens of Nepali dohori song. The book describes dohori: improvised, dialogic singing, in which a witty repartee of exchanges is based on poetic couplets with a fixed rhyme scheme, often backed by instrumental music and accompanying dance, performed between men and women, with a primary focus on romantic love. The book tells the story of dohori's relationship with changing ideas of Nepal as a nation-state, and how different nationalist concepts of unity have incorporated marginality, in the intersectional arenas of caste, indigeneity, class, gender, and regional identity. Dohori gets at the heart of tensions around ethnic, caste, and gender difference, as it promotes potentially destabilizing musical and poetic interactions, love, sex, and marriage across these social divides. In the aftermath of Nepal's ten-year civil war, changing political realities, increased migration, and circulation of people, media and practices are redefining concepts of appropriate intimate relationships and their associated systems of exchange. Through multi-sited ethnography of performances, media production, circulation, reception, and the daily lives of performers and fans in Nepal and the UK, Singing Across Divides examines how people use dohori to challenge (and uphold) social categories, while also creating affective solidarities.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

313

Publisher

Oxford University Press

Published Date

ISBN 10

0190632003

ISBN 13

9780190632007

Men, Families, and Poverty

Tracing the Intergenerational Trajectories of Place-Based Hardship

By: Kahryn Hughes,Anna Tarrant

Write a review Read reviews Take a Quiz Solve Book Puzzle

Men, Families, and Poverty

Tracing the Intergenerational Trajectories of Place-Based Hardship

By: Kahryn Hughes,Anna Tarrant

This book develops a new sociology of the intergenerational and longitudinal dynamics of men’s family participation in relation to their trajectories through poverty. By addressing the ostensible absence of men from low-income families in existing literature and policy, the authors interrogate the interconnectedness of poverty, family, and place while paying explicit attention to the trajectories of men through and across low-income families and localities. Through qualitative secondary analysis of four linked datasets from research within low-income families over a twenty-year period, Hughes and Tarrant argue that there is much to be gained from examining both men’s accounts of family and poverty across the lifecourse and the accounts of men experiencing family poverty. In so doing, they develop a new theoretical family lifecourse framework that accounts for the dynamic and place-based character of poverty and its implication for families. Thus, the book foregrounds the development of a more comprehensive sociology of family poverty.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

274

Publisher

Springer Nature

Published Date

ISBN 10

3031249224

ISBN 13

9783031249228

New Arctic Cinemas

Media Sovereignty and the Climate Crisis

By: Scott MacKenzie,Anna Westerstahl Stenport

Write a review Read reviews Take a Quiz Solve Book Puzzle

New Arctic Cinemas

Media Sovereignty and the Climate Crisis

By: Scott MacKenzie,Anna Westerstahl Stenport

For centuries, the Arctic was visualized as an unchanging, stable, and rigidly alien landscape, existing outside twenty-first-century globalization. It is now impossible to ignore the ways the climate crisis, expanding resource extraction, and Indigenous political mobilization in the circumpolar North are constituent parts of the global present. New Arctic Cinemas presents an original, comparative, and interventionist historiography of film and media in twenty-first-century Scandinavia, Greenland, Russia, Canada, and the United States to situate Arctic media in the place it rightfully deserves to occupy: as central to global environmental concerns and Indigenous media sovereignty and self-determination movements. The works of contemporary Arctic filmmakers, from Zacharias Kunuk and Alethea Arnaquq-Baril to Amanda Kernell and Inuk Silis Høegh, reach worldwide audiences. In examining the reach and influence of these artists and their work, Scott MacKenzie and Anna Westerstahl Stenport reveal a global media system of intertwined production contexts, circulation opportunities, and imaginaries—all centering the Arctic North.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

368

Publisher

Univ of California Press

Published Date

ISBN 10

0520390555

ISBN 13

9780520390553

Retail Analytics

Integrated Forecasting and Inventory Management for Perishable Products in Retailing

By: Anna-Lena Sachs

Write a review Read reviews Take a Quiz Solve Book Puzzle

Retail Analytics

Integrated Forecasting and Inventory Management for Perishable Products in Retailing

By: Anna-Lena Sachs

This book addresses the challenging task of demand forecasting and inventory management in retailing. It analyzes how information from point-of-sale scanner systems can be used to improve inventory decisions, and develops a data-driven approach that integrates demand forecasting and inventory management for perishable products, while taking unobservable lost sales and substitution into account in out-of-stock situations. Using linear programming, a new inventory function that reflects the causal relationship between demand and external factors such as price and weather is proposed. The book subsequently demonstrates the benefits of this new approach in numerical studies that utilize real data collected at a large European retail chain. Furthermore, the book derives an optimal inventory policy for a multi-product setting in which the decision-maker faces an aggregated service level target, and analyzes whether the decision-maker is subject to behavioral biases based on real data for bakery products.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

126

Publisher

Springer

Published Date

ISBN 10

3319133055

ISBN 13

9783319133058

The Last Ghetto

An Everyday History of Theresienstadt

By: Anna Hájková

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Last Ghetto

An Everyday History of Theresienstadt

By: Anna Hájková

Terezín, as it was known in Czech, or Theresienstadt as it was known in German, was operated by the Nazis between November 1941 and May 1945 as a transit ghetto for Central and Western European Jews before their deportation for murder in the East. Terezín was the last ghetto to be liberated, one day after the end of World War II. The Last Ghetto is the first in-depth analytical history of a prison society during the Holocaust. Rather than depict the prison society which existed within the ghetto as an exceptional one, unique in kind and not understandable by normal analytical methods, Anna Hájková argues that such prison societies that developed during the Holocaust are best understood as simply other instances of the societies human beings create under normal circumstances. Challenging conventional claims of Holocaust exceptionalism, Hájková insists instead that we ought to view the Holocaust with the same analytical tools as other historical events. The prison society of Terezín produced its own social hierarchies under which seemingly small differences among prisoners (of age, ethnicity, or previous occupation) could determine whether one ultimately lived or died. During the three and a half years of the camp's existence, prisoners created their own culture and habits, bonded, fell in love, and forged new families. Based on extensive archival research in nine languages and on empathetic reading of victim testimonies, The Last Ghetto is a transnational, cultural, social, gender, and organizational history of Terezín, revealing how human society works in extremis and highlighting the key issues of responsibility, agency and its boundaries, and belonging.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

377

Publisher

Oxford University Press

Published Date

ISBN 10

0190051795

ISBN 13

9780190051792

The Life and Death of Sophie Stark

By: Anna North

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Life and Death of Sophie Stark

By: Anna North

Winner of the 2016 Lambda Literary Award for Bisexual Fiction “I read The Life and Death of Sophie Stark with my heart in my mouth. Not only a dissection of genius and the havoc it can wreak, but also a thunderously good story.”—Emma Donoghue, New York Times bestselling author of Room “This novel is perceptive, subtle, funny and lingers in unexpected ways. The analysis of a woman who puts her art above all else is equal parts inspiration and warning story. Anna North makes prose look easy.”—Lena Dunham Who is Sophie Stark? A brilliant filmmaker, a lover, a wife, a friend, a traitor. A troubled misfit who becomes a star, at great cost to the people who love her and, ultimately, to herself. Gripping and provocative, The Life and Death of Sophie Stark is a story of the power of art to transform lives and to destroy them, and of an artist’s drive to create something greater than herself, even if it means sacrificing everything—and everyone—she loves.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

289

Publisher

Penguin

Published Date

ISBN 10

0399184473

ISBN 13

9780399184475

Contemporary Research in the Field of Entrepreneurship, Management, and Innovation: Regular Issue

By: Anna Ujwary-Gil,Anna Florek-Paszkowska

Write a review Read reviews Take a Quiz Solve Book Puzzle

Contemporary Research in the Field of Entrepreneurship, Management, and Innovation: Regular Issue

By: Anna Ujwary-Gil,Anna Florek-Paszkowska

Transnational water resource management in the Karawanken/Karavanke UNESCO Global Geopark; From transition management towards just transition and place-based governance. Τhe case of Western Macedonia in Greece; University students’ entrepreneurial intentions during COVID-19: The perspective of social cognitive career theory; An innovative approach to support interests' alignment in the context of transport management using semantic differential; Technological innovation and the labor market: The two-way non-reciprocal relationships with a focus on the confectionery industry in Poland

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

174

Publisher

Cognitione Foundation

Published Date

ISBN 10

8395900694

ISBN 13

9788395900693

Biomechanical Analysis of Nursing Tasks for Physical Relief by Collaborative Robotics

By: Anna Brinkmann

Write a review Read reviews Take a Quiz Solve Book Puzzle

Biomechanical Analysis of Nursing Tasks for Physical Relief by Collaborative Robotics

By: Anna Brinkmann

Musculoskeletal disorders are among the most significant health risks contributing to the global decline in mental health and physical performance. Occupations with high physical work demands, such as patient handling in nursing, are associated with high rates of long-term absenteeism and disability due to musculoskeletal pain and disorders. Robotic assistance systems are revolutionizing bedside care and could provide a healthy future for caregivers. For the first time, the potential of a collaborative robotic system to assist nurses in a manual patient handling scenario has been quantified. Using the system significantly reduced the maximum effort required, resulting in physical relief. It demonstrates the feasibility of robot-assisted patient repositioning and highlights the need for interdisciplinary research to adaptively respond to the individual needs and functional abilities of nurses. This work provides a foundation for future research and practical implementation. The use of robotics is innovative, contemporary, widely applicable, and promising for reducing existing risk factors in nursing care.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

117

Publisher

Springer Nature

Published Date

ISBN 10

3658417919

ISBN 13

9783658417918

EBOOK: Complementary Medicine and Health Psychology

By: Anna van Wersch,Mark Forshaw,Tina Cartwright

Write a review Read reviews Take a Quiz Solve Book Puzzle

EBOOK: Complementary Medicine and Health Psychology

By: Anna van Wersch,Mark Forshaw,Tina Cartwright

This unique book is the first to bring together the world of health psychology with that of complementary and alternative medicine (CAM). The authors draw on their wealth of experience as health psychologists to explore the relationship between health psychology and CAM and look at how an understanding of one can be used to inform the other. Through an open-minded but rigorous approach to CAM, the authors identify where psychology can help to answer some crucial questions, such as why CAM sometimes appears to work, why sometimes it does not, and why some people are drawn to it and others not. Key topics covered include: models of the person health beliefs and experimental psychology placebo research methods in CAM stress, coping and stress management pain and chronic illness communications and interactions between client and therapist While CAM has often been dismissed out of hand by scientists, the authors maintain that it deserves attention as a psychological phenomenon alone, regardless of the actual efficacy as understood by existing research. This book's insightful observations on contemporary meanings of health and illness and the future of CAM and health psychology make it important reading for all psychologists and health professionals.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

218

Publisher

McGraw-Hill Education (UK)

Published Date

ISBN 10

0335246931

ISBN 13

9780335246939

Their Surprise Island Wedding

A Clean and Uplifting Romance

By: Anna J. Stewart

Write a review Read reviews Take a Quiz Solve Book Puzzle

Their Surprise Island Wedding

A Clean and Uplifting Romance

By: Anna J. Stewart

Could her fake boyfriend Be her true love? Her sister’s Hawaiian dream wedding is a nightmare for water-phobic, workaholic Marella Benoit—especially when a breakup leaves her without a plus-one. Laid-back surfer Keane Harper is a sun-bronzed distraction. From stargazing to zip-lining to snorkeling with manta rays, Keane is showing the big-city girl how to have fun. And posing as her boyfriend for the wedding may be the adventure of a lifetime—together! USA TODAY Bestselling Author From Harlequin Heartwarming: Wholesome stories of love, compassion and belonging. Hawaiian Reunions Book 1: Her Island Homecoming Book 2: Their Surprise Island Wedding Book 3: A Surprise Second Chance

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

235

Publisher

Harlequin

Published Date

ISBN 10

0369736990

ISBN 13

9780369736994

A Grammar of Teiwa

By: Margaretha Anna Flora Klamer,Marian Klamer

Write a review Read reviews Take a Quiz Solve Book Puzzle

A Grammar of Teiwa

By: Margaretha Anna Flora Klamer,Marian Klamer

Teiwa is a non-Austronesian ('Papuan') language spoken on the island of Pantar, in estern Indonesia. It has approximately 4,000 speakers and is highly endangered. The genetic relationship between the Alor-Pantar languages and other Papuan languages remains controversial. Located some 1,000 km from their putative Papuan outliers. This volume presents a grammatical description of one of these 'outlier' languages. The grammar is based on primary field data, collected by the author in 2003-2007. A selection of glossed and translated Teiwa texts of various genres and world lists (Teiwa-English/English-Teiwa) are included

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

559

Publisher

Walter de Gruyter

Published Date

ISBN 10

3110226065

ISBN 13

9783110226065

Which Way is Starboard Again?

Overcoming fears and facing challenges sailing the South Pacific

By: Anna Kirtlan

Write a review Read reviews Take a Quiz Solve Book Puzzle

Which Way is Starboard Again?

Overcoming fears and facing challenges sailing the South Pacific

By: Anna Kirtlan

When sailing novice Anna Kirtlan takes to the high seas, expect the unexpected. Not many people have the courage to sail the South Pacific with as little experience as Anna, who not only has to learn to sail, from scratch, but also to overcome the severe anxiety and panic attacks that have plagued her since her teens. She is upfront about living with mental illness and of being scared out of her mind at times, but somehow doing it anyway. With humour and insight, Anna relates the adventures she shares with her partner Paddy on board Wildflower and the characters they meet along the way.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

247

Publisher

David Bateman Ltd

Published Date

ISBN 10

1775481387

ISBN 13

9781775481386

PFAS in paper and board for food contact

Options for risk management of poly- and perfluorinated substances

By: Xenia Trier,Camilla Taxvig,Anna Kjerstine Rosenmai,Gitte Alsing Pedersen

Write a review Read reviews Take a Quiz Solve Book Puzzle

PFAS in paper and board for food contact

Options for risk management of poly- and perfluorinated substances

By: Xenia Trier,Camilla Taxvig,Anna Kjerstine Rosenmai,Gitte Alsing Pedersen

Poly- and perfluorinated alkyl substances (PFAS) are used in paper and board food contact materials (FCMs) and they have been found to be highly persistent, bioaccumulative and toxic. The purpose of the Nordic workshop and of this report is to: * create an overview of the use of PFAS in FCMs of paper and board and of the toxicity and migration into food of the various substances * provide an overview of whether appropriate risk assessments for fluorinated substances exist as a basis for specific regulations or recommendations * provide an overview of whether analytical methods suitable for analysing and regulating the substances are available * discuss the possibility and structure of national regulations or Nordic recommendations for PFAS in FCMs of paper and board. Risk management to reduce the total content of organically bound fluorine in paper and board FCMs is supported.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

114

Publisher

Nordic Council of Ministers

Published Date

ISBN 10

9289353295

ISBN 13

9789289353298

Hindenburg

Power, Myth, and the Rise of the Nazis

By: Anna von der Goltz

Write a review Read reviews Take a Quiz Solve Book Puzzle

Hindenburg

Power, Myth, and the Rise of the Nazis

By: Anna von der Goltz

Hindenburg: Power, Myth, and the Rise of the Nazis investigates the various political and cultural manifestations of the myth surrounding German Chief of Staff and Reich President Paul von Hindenburg, from the Battle of Tannenberg in 1914 to his death in the 'Third Reich' and beyond. How this little-known General, whose career to normal retirement age had provided no real foretaste of his heroic status, became a national icon and living myth, and what this phenomenon tells us about one of the most crucial periods in German history, is the subject of this book. The book charts the origins of the Hindenburg myth during the First World War, looks at how it survived the revolution, and explains why Hindenburg's name on the ballot mesmerized voters in the presidential elections of 1925 and 1932. The only two times in German history that the people could elect their head of state directly and secretly, they chose this national icon; Hindenburg even managed to defeat Hitler in 1932, making him the Nazi leader's ultimate arbiter. The book examines the complex role of the Hindenburg myth in fashioning the Führer cult, while also emphasizing its more wide-ranging appeal prior to 1933. The Hindenburg myth, in fact, caught the imagination of an exceptionally broad social and political coalition of Germans, turning it into one of the most potent forces in German politics in a period otherwise characterised by rupture and fragmentation. Crucially, it managed to survive military failures and political disappointments. As the author shows, the mythical narrative was constantly evolving, but the belief in Hindenburg's mythical qualities was more enduring than a narrow application of Weber's model of 'charismatic authority' -- which defines projection as key -- would suggest.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

342

Publisher

Oxford University Press

Published Date

ISBN 10

0199570329

ISBN 13

9780199570324

The Other '68ers

Student Protest and Christian Democracy in West Germany

By: Anna von der Goltz

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Other '68ers

Student Protest and Christian Democracy in West Germany

By: Anna von der Goltz

This is a history of 1968 written from a new perspective-that of center-right student activists in West Germany. Based on oral history interviews and new archival sources, it examines the ideas, experiences, and repertoires of center-right students in this age of protest. Writing these activists back into the history of 1968 and its afterlives -including student protest, cultural revolt, internationalism, debates about left-wing violence and the terror of the Red Army Faction, the memory wars of the 1980s and beyond - reveals that this was a broader, more versatile, and, ultimately, more consequential phenomenon than the traditionally narrower focus on a left-wing minority allows. Other '68ers demonstrates that we need a more nuanced history of the 1968 generation and of generational conflict during these years. Student activists comprised individuals from across the political spectrum, who often had very different ideas about what kind of a society they envisaged and how to address the shortcomings of West German democracy. 1968 was a moment of intense political conflict, but it also played out within the student body and nurtured contrasting identities. This book shows that the center-right involvement in 1968 had real consequences. Many of the protagonists of this book would go on to pursue high-profile political careers and leave their mark on West German political culturey. Other '68ers therefore sheds fresh light on how West Germany's center-right dealt with the crisis of hegemony and political identity it experienced in the wake of 1968, how it coped with generational change, how it transformed and modernized after losing power at the national level for the first time in 1969, and how it managed to re-emerge so successfully in the 1980s.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

329

Publisher

Oxford University Press

Published Date

ISBN 10

0198849524

ISBN 13

9780198849520

Low Intensity Cognitive-Behaviour Therapy

A Practitioner′s Guide

By: Mark Papworth,Theresa Marrinan,Brad Martin,Dominique Keegan,Anna Chaddock

Write a review Read reviews Take a Quiz Solve Book Puzzle

Low Intensity Cognitive-Behaviour Therapy

A Practitioner′s Guide

By: Mark Papworth,Theresa Marrinan,Brad Martin,Dominique Keegan,Anna Chaddock

′An engaging textbook which explores ′low intensity interventions′ and modes of delivery whilst placing equal emphasis on the therapeutic value of the relationship between service user and practitioner′ - Jane Briddon, APIMH Primary Mental Health Care MSC, University of Manchester This is a practical and jargon-free introduction to the principles, skills and application of Low Intensity Cognitive Behaviour Therapy (LICBT). Tailored specifically for the low intensity practitioner, it shows you how to deliver the approach to service users presenting with common adult mental health problems such as anxiety or depression, and how to use therapy ′vehicles′ like supported self-help. Beginning at the initial assessment, the book will guide you all the way through the implementation of interventions to the management of endings - with key case examples threading through the book to illustrate each step. Interactive exercises will encourage your self-development, leaving you with a deeper understanding of the approach. This accessible, evidence-based book is essential reading for Psychological Wellbeing Practitioners (PWPs). It will also be useful for health professionals of all kinds who need a practical guide to applying this cost-effective therapy in clinical settings. Mark Papworth is consultant clinical psychologist at Newcastle University. Theresa Marrinan is clinical/academic tutor at Newcastle University. Brad Martin is a consultant clinical psychologist and cognitive therapist in Wellington, New Zealand. Dominique Keegan is a clinical psychologist and cognitive therapist, working in the NHS and as a clinical lecturer on the PGDipCBT at Newcastle University. Anna Chaddock is a clinical psychologist and CBT therapist in Newcastle upon Tyne Hospitals NHS Foundation Trust.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

386

Publisher

SAGE

Published Date

ISBN 10

1446291456

ISBN 13

9781446291450

Managing Customer Relationships Using Customer Care Techniques

Strategy Development of an International Enterprise

By: Anna Brzozowska,Stanisław Brzeziński,Arnold Pabian,Barbara Pabian

Write a review Read reviews Take a Quiz Solve Book Puzzle

Managing Customer Relationships Using Customer Care Techniques

Strategy Development of an International Enterprise

By: Anna Brzozowska,Stanisław Brzeziński,Arnold Pabian,Barbara Pabian

In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer relationships in the context of global expansion. This book stands out with its unique approach to CRM, blending theory with practice and providing readers with a deep understanding of how CRM influences the strategies of international enterprises. The book is divided into four main parts, each focusing on a different aspect of customer relationship management. The first part focuses on creating strategies in the context of customer relationships in international enterprises, the second part discusses the essence of the CRM concept in companies, the third part delves into the strategy of a global enterprise from the customer relationship perspective, and the fourth part centers on the evaluation and optimization of customer care strategy in modern business. Key Features: • In-depth analysis of the CRM concept in the context of international business. • Discussion on the evolution of the CRM idea over the years. • Introduction to integrated customer relationship management systems in global enterprises. • Analysis of the impact of social media on CRM. • Practical insights on measuring the effectiveness of customer care activities. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise is a must-read for managers, business consultants, business students, and anyone wanting to understand how to effectively manage customer relationships in an international business environment.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

165

Publisher

CRC Press

Published Date

ISBN 10

1040017614

ISBN 13

9781040017616

Lonely Planet Borneo

By: Lonely Planet,Paul Harding,Brett Atkinson,Anna Kaminski

Write a review Read reviews Take a Quiz Solve Book Puzzle

Lonely Planet Borneo

By: Lonely Planet,Paul Harding,Brett Atkinson,Anna Kaminski

Lonely Planet Borneo is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. Dive with sea turtles on the Semporna Archipelago, visit the water village of Kampung Ayer, or hang with the orangutans at Tanjung Puting National Park -all with your trusted travel companion. Get to the heart of Borneo and begin your journey now! Inside Lonely Planet Borneo Travel Guide: Colour maps and images throughout Highlights and itineraries help you tailor your trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices Honest reviews for all budgets - eating, sleeping, sight-seeing, going out, shopping, hidden gems that most guidebooks miss Cultural insights give you a richer, more rewarding travel experience - history, customs, culture, the cuisines of Borneo, environment, responsible travelCovers Sabah, Sarawak, Kalimantan, Brunei and more The Perfect Choice: Lonely Planet Borneo, our most comprehensive guide to Borneo, is perfect for both exploring top sights and taking roads less travelled. Looking for more extensive coverage? Check out Lonely Planet's Malaysia, Singapore & Brunei or Indonesia guides for comprehensive looks at all that the region has to offer. About Lonely Planet: Since 1973, Lonely Planet has become the world's leading travel media company with guidebooks to every destination, an award-winning website, mobile and digital travel products, and a dedicated traveller community. Lonely Planet covers must-see spots but also enables curious travellers to get off beaten paths to understand more of the culture of the places in which they find themselves. eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalise your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing Important Notice: The digital edition of this book may not contain all of the images found in the physical edition.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

590

Publisher

Lonely Planet

Published Date

ISBN 10

1788685105

ISBN 13

9781788685108

THE QUIRKY CLAN

A Biography of an Eccentric Family’s Unconventional Lives

By: Anna Rains

Write a review Read reviews Take a Quiz Solve Book Puzzle

THE QUIRKY CLAN

A Biography of an Eccentric Family’s Unconventional Lives

By: Anna Rains

The Quirky Clan – A Biography of an Eccentric Family’s Unconventional Lives is the story of the extraordinary life of Anna Rains and her very eccentric family. Spanning five generations, it was written to tell her grandchildren and those coming after about the lives of their predecessors so that these wonderful stories would not be lost forever. At the centre of the story is Anna herself, and her unusual and colourful childhood. Often touching, always funny and upbeat, it begins with her travels round the country with her parents and siblings in a converted bus. A funfair and circus were part of these journeys. A remote cottage with no water, electricity, or sanitation, and Romany gypsy neighbours also played significant roles in the fascinating early life of the author. Her later life has been equally engrossing. She describes the one-way ticket to Hong Kong when she was eighteen and her experiences in the early seventies in California with hippie neighbours, (she grew up fast, she says!) Thumbnail sketches of her many jobs are amusingly combined with accounts of flying lessons, sailing, her forty-six moves to new homes, and stories about her aunt, eccentric mother and grandmother, and unusual friends. At the age of 81 she says she is still living life to the full. Never bored and, metaphorically, still finding ‘new mountains to climb’. One grandfather was a toy salesman, the other a colonel who was awarded the CMG for bravery in the First World War. Among the historical memories are details about this grandfather’s time in the trenches while serving in the Royal Scots, (The Royal Regiment). Accounts of his and her uncle’s military careers are included in the book. Beautifully written, and with a wonderful sense of fun and self-mockery, The Quirky Clan is an account of a life lived to the full by the indomitable Anna, and her zestful enjoyment of whatever fate has offered.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

332

Publisher

AuthorHouse

Published Date

ISBN 13

9798823086509

Recent Progress in Functional Analysis

By: K.D. Bierstedt,J. Bonet,Anna Maestre,J. Schmets

Write a review Read reviews Take a Quiz Solve Book Puzzle

Recent Progress in Functional Analysis

By: K.D. Bierstedt,J. Bonet,Anna Maestre,J. Schmets

This Proceedings Volume contains 32 articles on various interesting areas ofpresent-day functional analysis and its applications: Banach spaces andtheir geometry, operator ideals, Banach and operator algebras, operator andspectral theory, Frechet spaces and algebras, function and sequence spaces.The authors have taken much care with their articles and many papers presentimportant results and methods in active fields of research. Several surveytype articles (at the beginning and the end of the book) will be very usefulfor mathematicians who want to learn "what is going on" in some particularfield of research.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

469

Publisher

Elsevier

Published Date

ISBN 10

0080515924

ISBN 13

9780080515922

The Art of Self-Improvement

Ten Timeless Truths

By: Anna Katharina Schaffner

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Art of Self-Improvement

Ten Timeless Truths

By: Anna Katharina Schaffner

A brilliant distillation of the key ideas behind successful self-improvement practices throughout history, showing us how they remain relevant today Self-help today is a multi-billion-dollar global industry, one often seen as a by-product of neoliberalism and capitalism. Far from being a recent phenomenon, however, the practice of self-improvement has a long and rich history, extending all the way back to ancient China. For millennia, philosophers, sages, and theologians have reflected on the good life and devised strategies on how to achieve it. Focusing on ten core ideas of self-improvement that run through the world’s advice literature, Anna Katharina Schaffner reveals the ways they have evolved across cultures and historical eras, and why they continue to resonate with us today. Reminding us that there is much to learn from looking at time-honed models, Schaffner also examines the ways that self-improvement practices provide powerful barometers of the values, anxieties, and aspirations that preoccupy us at particular moments in time and expose basic assumptions about our purpose and nature.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

280

Publisher

Yale University Press

Published Date

ISBN 10

0300262396

ISBN 13

9780300262391

Foundations of Coopetition Strategy

A Framework for Competition and Cooperation

By: Anna Minà,Giovanni Battista Dagnino

Write a review Read reviews Take a Quiz Solve Book Puzzle

Foundations of Coopetition Strategy

A Framework for Competition and Cooperation

By: Anna Minà,Giovanni Battista Dagnino

This book disentangles the foundations of coopetition (i.e., concurrent competition and cooperation) by exploring in-depth the intellectual legacy of Eastern and Western perspectives. In particular, it detects the foundations of coopetition in three Chinese streams of thought; Confucianism, Taoism, and Legalism, and in five Western schools of thought; David Hume, Adam Smith, Immanuel Kant, Georg Wilhelm Frederich Hegel and Søren Kierkegaard. In such a way, it unveils four logics used to tackle the essence of coopetition, respectively either/or, both/and, both/or, and either/and. The key objectives of the book are: firstly, to adopt a paradoxical lens to investigate the foundations of coopetition strategy. Secondly, to offer an interpretive framework that detects the different forms, tactics and patterns of coopetition. Thirdly, to discuss the implications of the framework proposed for other paradoxical strategies and to distil a bouquet of managerial implications. In such a way, the volume combines existing foundational perspectives with a contemporary interpretation of the coopetition phenomenon, thereby offering a valuable understanding of the current business and management world. The guiding principles of the book enable readers to extricate the dichotomy between the phenomenon of coopetition and coopetitive strategy, appraise the rationale for distinguishing between deliberate (planned) coopetition strategy and emergent (unplanned, but conscious) coopetition strategy, and understand how to deal with coopetition tensions.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

178

Publisher

Routledge

Published Date

ISBN 10

1000551008

ISBN 13

9781000551006

Book's by Anna Lau

Username

Password

Password again

Birthday

Email