Sometimes humorous, sometimes inspirational, this collection of essays and columns hits the mark. Lou Ann Thomas has a proven record as writer, commentator and public speaker. This collection of her work continues to touch readers.
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong All you need is to Pay Attention!
Taking a trip on a train quickly becomes a fun math lesson as readers follow along and learn how to add times by the half hour. Colorful photographs make this eBook an excellent math resource.
Through an analysis of the artist figures in Thomas's early experimental prose, Portrait of the Artist as a Young Dog, Adventures in the Skin Trade, and Under Milk Wood, Mayer illustrates that he was continually exploring and re-evaluating his vocation, the nature of his chosen medium, and the world itself. Mayer links Thomas's prose works to his poetry through the blending of lyric and narrative strategies. As well, she examines Thomas's self-conscious concerns about his relationship to his modernist contemporaries. Mayer goes beyond the traditional New Critical approaches that dominate Thomas scholarship and uses contemporary critical theory to offer new insights into the complexity and ambiguity of a major twentieth-century writer.
Explains the characteristics of oxygen, where it is found, how it is used by humans, and its relationship to other elements found in the periodic table.
What was the first language, and where did it come from? Do all languages have properties in common? What is the relationship of language to thought? Fifty Key Thinkers on Language and Linguistics explores how fifty of the most influential figures in the field have asked and have responded to classic questions about language. Each entry includes a discussion of the person's life, work and ideas as well as the historical context and an analysis of his or her lasting contributions. Thinkers include: Aristotle Samuel Johnson Friedrich Max Müller Ferdinand de Saussure Joseph H. Greenberg Noam Chomsky Fully cross-referenced and with useful guides to further reading, this is an ideal introduction to the thinkers who have had a significant impact on the subject of Language and Linguistics.
In the year 1903, Monroe Thomas was born on a small farm in the Toe River Valley, the third child in a family of seven. As it was for many Appalachian mountain families of that time, survival was precarious and depended upon hard work. Physically, Monroe was frail, scarred by a fall into an open fire when a baby, crippled with osteomyelitis since childhood, and confined as an invalid for most of his adult life. However, the fragility of his body stood in stark contrast to the breadth and depth of his intellect and spirit. As the pages of this book will show, Monroe possessed the soul and insight of a poet, and the honesty of his words provides a historical look back to a time and place that no longer exists.
This lavish book showcases the superb photography collection of the National Gallery of Canada, created over the past 50 years. In 1967, when the collection was established, the photography market was in its infancy, allowing the acquisition of works by pioneers of the medium such as Charles Nègre, William Henry Fox Talbot, Gustave Le Gray, and Roger Fenton, among others. Today the collection boasts an impressive array of works by world-renowned photographers. Ann Thomas chronicles the formative years of the collection under its founding curator, James Borcoman. She discusses the role of influential figures in the world of collecting and curating photographs, offering an insider's view of how the key collections entered the museum over the years. John McElhone takes a more technical approach in discussing how the photographic process has evolved, and helps clarify issues related to image appearance and identification.
Judith Ann Thomas's diary for 1961 follows part of her short life in Brisbane, Australia as she goes to dances and parties with various Brisbane musicians like Johnny Pickering & the Planets and visiting bands and singers including Peter Allen, the Allen Bros. and Lucky Starr and is invited to Queensland's first O.B. of "Bandstand" from Lennons Broadbeach before she follows her dream as a showgirl at Chequers Nightclub with modelling.
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