Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
This is an assemblage of Rooney's innumerable and thoughtfully (mostly) sassy (always) letters responding to government and business folk, viewers of 60 Minutes, organizations asking him for a speaking engagement, lawyers, friends, those interested in religious matters, and others. And the letters are arranged into sections according to the type of recipient. Letters that prompted Mr. Rooney's replies are not listed (though Rooney's style allows one to easily understand the original letter's gist). No notes or index, but there seems little need for either. Annotation copyrighted by Book News, Inc., Portland, OR
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