Providing a fresh perspective on strategy from an organizational perspective through a discursive approach featuring key theoretic tenets, this text is also pragmatic and emphasizes the practices of strategy to encourage the reader to be open to a wider set of ideas, with a little more relevance, and with a cooler attitude towards the affordances of the digital world and the possibilities for strategy’s futures. The key areas of Strategy take a critical stance in the new edition, and also include areas less evident in conventional strategy texts such as not-for-profit organizations, process theories, globalization, organizational politics and decision-making as well as the futures of strategy.
House museums act as both sources and suppliers of history. Functioning first as private residences, they are then preserved as commemorative monuments and become living history museums offering theme-based tours led by period-costumed interpreters so that visitors might experience "what it felt like to live back then." In Family Ties, Andrea Terry considers the appeal and relevance of domesticated representations of Victorian material culture in a contemporary multicultural context. Through three case studies, Terry examines Victorian homes that have been repurposed as living history museums that host speculative performances of the past. The credibility of Dundurn Castle in Hamilton, William Lyon Mackenzie House in Toronto, and the Sir George-Étienne Cartier National Historic Site of Canada in Montreal, Terry argues, relies on the belief that architectural monuments and the objects they contain are evidence of the time, culture, nation, or people that produced them. Family Ties connects residential artifacts to performance by examining the Victorian Christmas programs offered annually at each site to demonstrate the complex nuances of living history. Through a detailed exploration of the relationship between heritage, living history, and memory, Family Ties illuminates the effects of institutional interpretations of the past that privilege nationalist myths.
The purpose of this book is to offer insights into the complex and often unclear context of public sector management, providing a new theoretical and practical approach to the analysis and interpretation of these issues. The book is grounded in the awareness that the public sector has too often shown inefficiencies, despite the expensive measures taken, and from manifold perspectives such as the economic, social, organizational, and institutional ones, among others. It acknowledges the lack of behavioral, cultural, and context-oriented research in the field, thus proposing to innovate the debate and to expand the current understanding of which organizational features characterize modern public administrations, what factors influence the predominance of different models, with a special focus on the Italian setting, benefiting from a wholly comprehensive innovative methodological approach. The findings offer key implications for theory, practice, and policy-making, contending the importance of holistic approaches to the debate and abandoning pre-constituted schemes to put forth the relevance of behavioral models. It offers a key message: contextual-specific and cultural factors influencing individual behaviors are important and should better influence policy-making processes, towards "glocalization" in order to improve quality.
Promote positive change and elevate teacher practice with this actionable framework for school-based innovation Inquiry-Driven Innovation: A Practical Guide to Supporting School-Based Change addresses a pressing need for intentional and sustained innovation in education. It is both a practical guide for supporting school-based change and a handbook for effective professional development that empowers and re-energizes practitioners. Throughout this book, educators will find a wealth of examples from different school contexts and a rich array of research-based pedagogical tools and resources. In recent years, educational innovation and school redesign have been the focus for many school boards and departments of education. However, current school-based innovation methods typically lack flexibility and intentionality. Inquiry-Driven Innovation offers an approach to innovation that recognizes local contexts, promotes listening across stakeholder groups, and suggests structures for ongoing and purpose-driven work. Discover an actionable framework for school-based innovation Learn from real-world case studies of educators developing innovation strategies in a variety of school contexts Explore an Innovation Toolkit filled with research-based pedagogical tools and resources for educators In this book, you'll learn the five essential qualities of Inquiry-Driven Innovation: an ongoing process that empowers individuals and communities to pursue positive change that is both relevant and responsive to their contexts. Inquiry-Driven Innovation is purposeful and intentional; attentive to multiple perspectives; adapted to context; sustained and iterative; and structured and supported. Read this book to learn how you can implement evidence-based innovation strategies in your own community.
After entering a house where a commotion has been overheard, two community police officers make a horrific discovery. Detective Inspector Olivia Hardy and Detective Sergeant Lauren Groves are dispatched to investigate, triggering a major investigation which ends up with Hardy being usurped as Senior Investigating Officer. It’s yet another problem for Hardy, as she already suspects that husband Hal is having an affair. Meanwhile, as Groves descends into alcoholism after her husband’s desertion, both officers’ lives seem to be spiralling out of control. When a baby’s body is found at the back of the police station, Hardy takes the unpleasant case, determined to succeed and show the world she’s still capable – but things don’t turn out exactly as planned... The second in the Fine Line series of gritty detective novels by acclaimed author Andrea Frazer.
This book covers state of the art techniques for health personnel training using natural interfaces, immersive systems and serious games paradigms. Opening with a comprehensive introduction to the state of immersive visualisation techniques of interaction and simulation used in the industry and training research, the authors then focus on computer vision techniques used to develop realtime training systems effectively, providing recognition of actions and re-identification of persons. Principles of serious gaming applied to immersive natural interfaces are also addressed. The book culminates with the presentation of two prototypes of immersive systems for natural interaction, that the authors have developed and tested for the training of medical personnel. These prototypes use the principles and the technologies described in the first part of the book. Natural Interaction in Medical Training offers a unique point of view from medical professionals and computer engineers.
If you like Rachel Abbott, Mel Sherratt, and Val McDermid, you’ll be gripped by this exciting new crime novel by best-selling author Andrea Frazer. High-Wired is the first volume in The Fine Line series, which sees Frazer show off her dark side as she moves into the world of police procedurals. The novel introduces us to DI Olivia Hardy, a firm but fair cop, and her new partner, DS Lauren Groves. Their wildly different backgrounds and styles of policing cause problems at first, but the two women bond over a shared love of music, and over the pressures of juggling complicated family lives with the horrors of the job. Both women try to reconcile their problematic family lives – Olivia’s issues with her teenage children, Lauren’s collapsing marriage – with the demands of a job that requires heart and soul. Their beat is a decaying coastal town in the south of England – a shadow of its Victorian glory – and criminals are lurking even where you’d least expect them. As Olivia and Lauren investigate a harrowing murder, the events of the case spiral – and so do the issues in their personal lives ...
The definitive guide to genetic bone disorders, now revised and expanded with glossy photographs and radiographs "Brilliantly written and produced and deserves to be on the shelves of all pediatric radiologists. It should also be available to geneticists, counselors, and pediatricians." --Radiology This updated and expanded fourth edition of Bone Dysplasias presents age-related radiographs, photographs and clinical guidelines for more than 250 rare constitutional skeletal diseases. Focusing on diagnostically essential imaging and clinical features, each chapter is supplemented with prognostic and therapeutic information, a guide to differential diagnoses, and a short list of the most relevant publications. Organized in accordance with the most recent International Nosology and Classification of Genetic Skeletal Disorders, this new Bone Dysplasias distills the insights of a small, world-class author team on diagnosis and clinical approaches to this most difficult class of disorders.
Concise, portable, and user-friendly, The Washington Manual® of Patient Safety and Quality Improvement covers essential information in every area of this complex field. With a focus on improving systems and processes, preventing errors, and promoting transparency, this practical reference provides an overview of PS/QI fundamentals, as well as insight into how these principles apply to a variety of clinical settings. Part of the popular Washington Manual® series, this unique volume provides the knowledge and skills necessary for an effective, proactive approach to patient safety and quality improvement.
This book takes a broad perspective to challenge orthodox views about the role of Euroland in the world economy, providing a comprehensive framework to address important questions for the future of the Euro, including the key question: will the single currency contribute to world economic dynamism or be driven by the vigour and vitality of others?
River networks are critically important ecosystems. This interdisciplinary book provides an integrated ecohydrological framework blending laboratory, field, and theoretical evidence that changes our understanding of river networks as ecological corridors. It describes how the physical structure of the river environment impacts biodiversity, species invasions, population dynamics, and the spread of waterborne disease. State-of-the-art research on the ecological roles of the structure of river networks is summarized, including important studies on the spread and control of waterborne diseases, biodiversity loss due to water resource management, and invasions by non-native species. Practical implications of this research are illustrated with numerous examples throughout. This is an invaluable go-to reference for graduate students and researchers interested in river ecology and hydrology, and the links between the two. Describing new related research on spatially-explicit modeling of the spread of waterborne disease, this book will also be of great interest to epidemiologists and public health managers.
Spintronics, being a part of electronics, is under intense development for about forty years and mainly concerns transport of electronics spin in low-dimensional structures. This field, based on often difficult theoretical concepts of quantum physics, has surprisingly strong and real technological and application consequences. Thus, spintronic solutions concern memory systems, information processing devices and are used as sensors to detect variety of physical fields. The early development of this field can be associated with the names of such scientists as: E. I. Rashba, A. Fert, P. Grünberg, J. Barnaś, B. Hillebrands, G. Güntherodt, I. K. Schuller, M. Grimsditch, A. Hoffman, P. Vavassori, and S. Datta. This list is absolutely not closed and might be easily extended, however, it results rather from scientific history and contacts with people who influenced the research carriers of the authors. The authors give in this up-dated 2nd edition an insight into this emerging field providing theoretical and experimental aspects of spintronics and guide readers from a basic understanding of fundamental processes to recent applications and future possibilities opened by ongoing research. The textbook is suited for students and for interested scientists who were discouraged by the theoretical formalism only.
Recognized as the primary American symphonist of the 20th century, Roger Sessions (1896-1985) is one of the leading representatives of high modernism. His stature among American composers rivals Charles Ives, Aaron Copland, and Elliott Carter. Sessions was awarded two Pulitzer prizes, election to the American Academy of Arts and Letters, winning the Brandeis Creative Arts Award, the Gold Medal of the American Academy, and a MacDowell Medal, in addition to 14 honorary doctorates. Roger Sessions: A Biography brings together considerable previously unpublished archival material, such as letters, lectures, interviews, and articles, to shed light on the life and music of this major American composer. Andrea Olmstead, a teaching colleague of Sessions at Juilliard and the leading scholar on his music, has written a complete biography charting five touchstone areas through Sessions’s eighty-eight years: music, religion, politics, money, and sexuality.
The rules presented in this volume of "Principles of European Law" deal with service contracts. The economic importance of service contracts within the European Union is enormous. The European Commission recently estimated that services account for some 50% of EU GDP and for some 60% of employment in the Union – though an exact figure is hard to determine given that many services are provided by manufacturers of goods. According to the European Commission, many services appear in official statistics as manufacturing activity, meaning that the role of services in the economy is often significantly underestimated.
The book explores advances in soft-skill training through the adaptation of traditional psycho-pedagogical methodology to digital and online settings. Several educational techniques are explored, such as role-playing, psychodrama and rule and drama-based games. The experiences reported in the book are the synthesis of several European projects, coordinated by the authors, aimed at applying known psycho-pedagogical training models to on-line, technology enhanced learning contexts in a broad range of applications and target groups. The specificity of such a psycho-pedagogical methodology, applied throughout all the discussed EU projects, is mainly represented by the importance of feedback and debriefing processes that can be conveyed to learners through different means, such as online group or individual chat with tutors, automatic reports and a psychologically informed scoring system. Tutors, either real or artificial, are seen as the key factor facilitating the training process. The ultimate objective of this book is to offer a theoretical framework where real examples, direct experiences and possible indications on how rule and drama-based multiplayer and single player games can support traditional practice for enhancing soft skills to a wide community of trainers, coaches, HR advisors, consultants and psychologists.
Large-scale migration after WWII and the prominence of Jamaican Creole in the media have promoted its use all around the globe. Deterritorialisation has entailed the contact-induced transformation of Jamaican Creole in diaspora communities and its adoption by ‘crossers’. Taking sociolinguistic globalisation yet a step further, this monograph investigates the use of Jamaican Creole in a web discussion forum by combining quantitative and qualitative methodology in a sociolinguistic ‘third wave’ approach. In the absence of standardised orthography, one of the central aims of this study is to document the sociolinguistic styling and grassroots (anti-) standardisation of spelling norms for Jamaican Creole in the web forum as a virtual community of practice. An analysis of individual repertoire portraits demonstrates that conventionalised spelling variants co-occur with basilectal Jamaican Creole morphosyntax in ‘Cyber-Jamaican’ as the digital ethnolinguistic repertoire of the discussion forum. The enregisterment of this ethnolinguistic repertoire is closely tied to staged performance, which establishes the link between ‘Cyber-Jamaican’ and the negotiation of sociolinguistic identity and authenticity via stance-taking.
The Perron family purchased the Arnold Estate, located just beyond the village of Harrisville, Rhode Island, in 1970. They soon found out that the house was a portal to the past and a passage to the future
Respiratory system and artificial ventilation are key topics when considering the main aspects of Anaesthesiology and Critical Care Medicine. This book includes contributions by an international panel of authors. It collects valuable expertise to illustrate principles, and to study results and case experiences on respiratory physiopathology, respiratory mechanics, respiratory functions monitoring, artificial ventilation and diagnostic radiology in respiratory dysfunction failure.
In den letzten zwei Jahrzehnten sind weltweit so viele Hochhäuser gebaut worden wie nie zuvor. Auch in Europa, wo lange Zeit vor allem Kirchtürme und Schornsteine vertikale Akzente setzten, prägen sie vermehrt das Gesicht der Städte. Die neuere monumentale Architektur ist mit vielfältigen Versprechen, Begehrlichkeiten und Befürchtungen verknüpft. Am Beispiel von Paris, London und Wien diskutiert diese Studie, welche Vorstellungen von Urbanität dabei im Spiel sind. Sie verortet das vertikale Bauen im Spannungsfeld von globalisierten Vergleichshorizonten und städtischem Eigensinn. More high-rises have been built worldwide over the past two decades than ever before. Even in Europe, where vertical accents have traditionally been placed by steeples and chimneys, towering buildings are increasingly shaping the face of cities. This new monumental architecture is associated with a variety of promises, desires and fears. Based on the examples of Paris, London and Vienna, this study discusses the concepts of urbanity that come into play here. It contextualizes vertical construction in the field of tension between globalized horizons of comparison on the one hand and urban specificity on the other.
[This book] argues that in a male supremacist society, sex between men and women constitutes a central part of women's subordination to men.-Back cover.
As Australian cities face uncertain water futures, what insights can the history of Aboriginal and settler relationships with water yield? Residents have come to expect reliable, safe, and cheap water, but natural limits and the costs of maintaining and expanding water networks are at odds with forms and cultures of urban water use. Cities in a Sunburnt Country is the first comparative study of the provision, use, and social impact of water and water infrastructure in Australia's five largest cities. Drawing on environmental, urban, and economic history, this co-authored book challenges widely held assumptions, both in Australia and around the world, about water management, consumption, and sustainability. From the 'living water' of Aboriginal cultures to the rise of networked water infrastructure, the book invites us to take a long view of how water has shaped our cities, and how urban water systems and cultures might weather a warming world.
The field of public participation is developing fast, with phenomena such as citizen science and crowdsourcing extending the resource base of research, stimulating innovation and making science more accessible to the general population. Promoting public participation means giving more weight to citizens and civil society actors in the definition of research needs and in the implementation of research and innovation. As yet, there is limited understanding of the implications of widespread use of public participation and as a result, there is a risk that it will become a burden for research and an obstacle to bridging the gap between research and society. This volume presents the findings of a three-year international study on innovative public participation. The resulting work studies the characteristics and trends of innovative public participation through a global sample of 38 case studies. It provides theoretical generalisations on the dynamics of public participation, suggestions for an evaluation framework and clear empirical examples of how public participation works in practice. Illustrated by best practice cases, the authors identify characteristics which contribute to successful public participation. The book is aimed primarily at scholars and practitioners of public participation, as well as research managers, policy makers and business actors interested in related issues. There is also a secondary market for students and scholars of European governance studies, sociology and political sciences.
Women's contribution to rhetoric throughout Western history, like so many other aspects of women's experience, has yet to be fully explored. In pathbreaking discussions ranging from ancient Greece, though the Middle Ages and the Renaissance, to modern times, sixteen closely coordinated essays examine how women have used language to reflect their vision of themselves and their age; how they have used traditional rhetoric and applied it to women’s discourse; and how women have contributed to rhetorical theory. Language specialists, feminists, and all those interested in rhetoric, composition, and communication, will benefit from the fresh and stimulating cross-disciplinary insights they offer.
This book comprehensively examines the entire legal process of the international sale of goods, beginning with the creation of the contract and continuing through to either the fulfilment of the sale, or the termination of the contract. Every day goods are globally traded between sellers and buyers in different countries and different jurisdictions. The distances between the parties involved in such transactions, and the relative risks related to that, are a key issue in international commercial sales. Sales of goods carried by sea, thus, differ quite drastically from domestic sales; the goods will be normally shipped at a port very distant from the buyer, preventing his physical presence at the port of loading. Further, the goods will travel in the custody of a carrier, a party normally quite independent from either trader. Finally, transactions concluded on shipment terms are normally irreversible, in the sense that shipping the goods back to the seller represents an unlikely option for the buyer. Traders around the world very frequently choose English law to govern their contracts, with disputes to be resolved through London arbitration or litigation. The basis of that law is to be found in the English Sale of Goods Act 1979, and the book consequently also includes an examination of the fundamental principles of that Act, as well as considering use of the Vienna Convention on the International Sale of Goods. This book will be an invaluable reference point for legal practitioners specialising in the sale of goods, as well as postgraduate students and academic researchers working in sales of goods and the international trade sector.
Medieval art history has long emphasized the glories of the Byzantine Empire, but less known are the profound artistic contributions of Nubia, Egypt, Ethiopia, and other powerful African kingdoms whose pivotal interactions with Byzantium had an indelible impact on the medieval Mediterranean world. Bringing together more than 170 masterworks in a range of media and techniques—from mosaic, sculpture, pottery, and metalwork to luxury objects, panel paintings, and religious manuscripts—Africa and Byzantium recounts Africa’s centrality in transcontinental networks of trade and cultural exchange. With incisive scholarship and new photography of works rarely or never before seen in public, this long-overdue publication sheds new light on the staggering artistic achievements of late antique Africa. It reconsiders northern and eastern Africa’s contributions to the development of the premodern world and offers a more complete history of the region as a vibrant, multiethnic society of diverse languages and faiths that played a crucial role in the artistic, economic, and cultural life of Byzantium and beyond.
Since 1975, Dr. Kenneth Swaiman's classic text has been the reference of choice for authoritative guidance in pediatric neurology, and the 6th Edition continues this tradition of excellence with thorough revisions that bring you fully up to date with all that's new in the field. Five new sections, 62 new chapters, 4 new editors, and a reconfigured format make this a comprehensive and clearly-written resource for the experienced clinician as well as the physician-in-training. - Nearly 3,000 line drawings, photographs, tables, and boxes highlight the text, clarify key concepts, and make it easy to find information quickly.
You've never used a video guide like this before. You loved Chariots of Fire and you want to see something like it. Where do you start? Look up Chariots of Fire in the index, and find it in Drama. There you'll see it listed under White Flannel Films: Welcome to the glory days of the British empire when the ruling class rode horses on large country estates, servants were in plentiful supply, and only an adulterous lover questioned the status quo. As in other costume dramas, the period details are celebrations of all that was brilliant and luxurious, with the camera sweeping over British, Indian, or African countryscapes and exquisite turn-of-the-century interiors. But all this lush upholstery doesn't cover up the intelligent, thoughtful stories -- usually based on Lawrence, Forster, and Waugh novels -- played by stellar British actors. In White Flannel Films there are concise, witty reviews of select movies like A Room with a View A Passage to India Heat and Dust The Shooting Party Out of Africa White Mischief and more There is also a unique ratings system that helps you distinguish the bombs from the sleepers. But the key is that all these films offer the same kind of viewing experience -- if you like one, chances are good you'll like the others, too. Seen That, Now What? is your own personal video genius, who knows everything about movies and exactly what you like to watch.
A revised new edition of this comprehensive critical care nursing text, developed with the Australian College of Critical Care Nurses (ACCCN). This second edition of ACCCN's Critical Care Nursing has been fully revised and updated for critical care nurses and students in Australia and New Zealand. As well as featuring the most recent critical care research data, current clinical practice, policies, procedures and guidelines specific to Australia and New Zealand, this new edition offers new and expanded chapters and case studies. The ultimate guide for critical care nurses and nursing students alike, ACCCN's Critical Care Nursing 2e has been developed in conjunction with the Australian College of Critical Care Nurses (ACCCN). As with the first edition, the text in ACCCN's Critical Care Nursing 2e reflects the expertise of ACCCN's highly-qualified team of local and international critical care nursing academics and clinicians. This authoritative nursing resource takes a patient-centred approach, encouraging practising critical care nurses and students to develop effective, high-quality critical care nursing practice. ACCCN's Critical Care Nursing 2e outlines the scope of critical care nursing, before detailing the core components and specialty aspects of critical care nursing, such as intensive care, emergency nursing, cardiac nursing, neuroscience nursing and acute care. Specific clinical conditions such as emergency presentations, trauma, resuscitation, and organ donation are featured to explore some of the more complex or unique aspects of specialty critical care nursing practice. expanded chapters for cardiovascular, respiratory and neurological content new chapters on Quality and Safety; Recovery and Rehabilitation; Psychological care; and Obstetric emergencies new case studies elaborate on relevant care issues critiques of recent research publications explore related topics practice tips highlight areas of care particularly relevant to daily clinical practice learning activities support knowledge, reflective learning and understanding
A revised new edition of this comprehensive critical care nursing text, developed with the Australian College of Critical Care Nurses (ACCCN). This second edition of ACCCN's Critical Care Nursing has been fully revised and updated for critical care nurses and students in Australia and New Zealand. As well as featuring the most recent critical care research data, current clinical practice, policies, procedures and guidelines specific to Australia and New Zealand, this new edition offers new and expanded chapters and case studies. The ultimate guide for critical care nurses and nursing students alike, ACCCN's Critical Care Nursing 2e has been developed in conjunction with the Australian College of Critical Care Nurses (ACCCN). As with the first edition, the text in ACCCN's Critical Care Nursing 2e reflects the expertise of ACCCN's highly-qualified team of local and international critical care nursing academics and clinicians. This authoritative nursing resource takes a patient-centred approach, encouraging practising critical care nurses and students to develop effective, high-quality critical care nursing practice. ACCCN's Critical Care Nursing 2e outlines the scope of critical care nursing, before detailing the core components and specialty aspects of critical care nursing, such as intensive care, emergency nursing, cardiac nursing, neuroscience nursing and acute care. Specific clinical conditions such as emergency presentations, trauma, resuscitation, and organ donation are featured to explore some of the more complex or unique aspects of specialty critical care nursing practice.
Anxious Americans have increasingly pursued peace of mind through pills and prescriptions. In 2006, the National Institute of Mental Health estimated that 40 million adult Americans suffer from an anxiety disorder in any given year: more than double the number thought to have such a disorder in 2001. Anti-anxiety drugs are a billion-dollar business. Yet as recently as 1955, when the first tranquilizer -- Miltown -- went on the market, pharmaceutical executives worried that there wouldn't't be interest in anxiety-relief. At mid-century, talk therapy remained the treatment of choice. But Miltown became a sensation -- the first psychotropic blockbuster in United States history. By 1957, Americans had filled 36 million prescriptions. Patients seeking made-to-order tranquility emptied drugstores, forcing pharmacists to post signs reading "more Miltown tomorrow." The drug's financial success and cultural impact revolutionized perceptions of anxiety and its treatment, inspiring the development of other lifestyle drugs including Valium and Prozac. In The Age of Anxiety, Andrea Tone draws on a broad array of original sources -- manufacturers' files, FDA reports, letters, government investigations, and interviews with inventors, physicians, patients, and activists -- to provide the first comprehensive account of the rise of America's tranquilizer culture. She transports readers from the bomb shelters of the Cold War to the scientific optimism of the Baby Boomers, to the "just say no" Puritanism of the late 1970s and 1980s. A vibrant history of America's long and turbulent affair with tranquilizers, The Age of Anxiety casts new light on what it has meant to seek synthetic solutions to everyday angst.
Development and the State in the 21st Century provides a comprehensive analysis of the state's role in contemporary development. The book examines the challenges that states face in the developing world – from lasting poverty and political instability to disease and natural disasters – and explores the ways in which states can build capacity to surmount these challenges. It takes seriously the role that state institutions can play in development while also looking at what institutional reform entails and why this reform is critical for policy recommendations to work. This analysis is set in the context of the evolution of both development practice and development theory. Chapters are organized around the key issues in the field and deploy a wide range of examples from different countries. A range of case studies throughout the text demonstrate the variety of problems development practitioners face and the key theoretical debates surrounding the subject. This text will be particularly useful to students of development and politics who wish to understand how governance and state-building can improve countries' economic performance and end cycles of poverty.
In 1807, Robert Fulton, using an English mail-order steam engine, chugged four miles an hour up the Hudson River, passing into popular folklore as the inventor of the steamboat. However, the true first passenger steamboat in America, and the world, was built from scratch, and plied the Delaware River in 1790, almost two decades earlier. Its inventor, John Fitch, never attained Fulton's riches, and was rewarded with ridicule and poverty. Considering there was not a single working steam engine in America in the early 1780s, Fitch's steamboat's development was nothing short of remarkable. But he faced competition from the start, and he and several other inventors fought a string of bitter battles, legal and otherwise. Steam tells the dramatic story of Fitch and his adversaries, weaving their lives into a fascinating tale including the likes of George Washington, Thomas Jefferson, and Benjamin Franklin. It is the story behind America's first important venture in technology, the persevering and colorful men that made it happen, and the great invention that moved a new nation westward.
Follow the Ring of Fire from New Zealand to South America. Navigate the Blue Nile and walk the Great Wall of China. Meet the first person to reach the South Pole and witness the "Green Revolution" in India. Explore the people, landscapes, and languages of our fascinating planet and uncover the answers to all your questions about world geography . . . How old is the earth? See page 8. Can volcanoes form underwater? See page 14. What are maquiladoras? See page 50. Why are rain forests so important? See page 63. Where and what are the Pillars of Hercules? See page 77. Is the Red Sea really red? See page 88. What languages are spoken in Africa? See page 112. Do any plants or animals live in Antarctica? See page 133.
Does capturing customer feedback feel like a pointless exercise? No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those gems needed to make our organization stand out. It’s no surprise given that “expert” guidance states the obvious, like “Ask open-ended questions,” “Identify patterns,” or “Extract insights.” What’s needed is a way to discover what we’re missing. Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the WHY behind the WHAT, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach. In What to Ask, author Andrea Belk Olson, CEO of applied behavioral science consulting firm Pragmadik, and head of the University of Iowa JPEC startup incubator, delivers a unique, cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research. Olson also details how individuals and organizations can better tune into customer needs by sharpening their strategic focus, cultivating customer-focused behaviors, and challenging cognitive biases. For anyone faced with discovering what customers really want, What to Ask delivers a concise approach for spotting those unspoken customer needs and converting them into real customer innovations.
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