Alexander S. Blum's Books

Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

By: Alexander S. Blum

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Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

By: Alexander S. Blum

This book presents the first detailed account of Werner Heisenberg’s failed attempt to find a theory of everything in the autumn of his career. It further investigates what we can learn from his failure in relation to the search for a final theory of physics, an endeavour that continues to define research in fundamental physics to this day. Thereby it provides the first historically informed contribution to the current debate on post-empirical physics and the state of particle physics.

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Springer

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ISBN 10

3030206459

ISBN 13

9783030206451

Making It Right

Healthcare Service Recovery Tools, Techniques, and Best Practices

By: Paul Alexander Clark,Mary P. Malone

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Making It Right

Healthcare Service Recovery Tools, Techniques, and Best Practices

By: Paul Alexander Clark,Mary P. Malone

HCPro and Press Ganey are proud to introduce "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices." It is a unique and authoritative resource and training tool to increase patient satisfaction . . . and improve your bottom line.What do you do when healthcare service fails? How should you react when a patient complains or expresses concern? It's one thing to make a mistake. It's another to add insult to injury by neglecting to address the problem, or by responding inappropriately. In fact, the way your organization reacts when something goes wrong profoundly affects your patients' overall healthcare experience, and ultimately their satisfaction with your facility.The success of any healthcare facility depends on an effective service recovery system. Failure to resolve a patient's problem--whether real or perceived--or to make amends will result in an unhappy patient--and a possible lawsuit. Fortunately, it is possible to mitigate the impact of flawed healthcare service. By exceeding expectations in the way you address the situation, you can re-capture the loyalty of a wronged patient, and send your patient satisfaction scores through the roof.The definitive service recovery guide Introducing "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices," an indispensable service recovery guide made possible by a unique partnership between HCPro and Press Ganey. Rely on this dependable, authoritative resource to create, implement and maintain a service recovery program that achieves: high patient satisfaction profitable financial returns regulatory compliance measurable results This must-have guide uses valuable real-life, world-class case studies to illustrate essential service recovery principles. Readers will benefit from these compelling examples of how other healthcare organizations have created successful programs to enhance their service recovery and improve patient satisfaction.From Press Ganey--the thought leaders in patient satisfaction "Making it Right"draws on the expertise and experiences of Press Ganey Consultants and clients. Press Ganey, the premier vendor of performance measurement and improvement in healthcare, has compiled a mountain of industry best practices and analyzed the best service recovery programs in the country. You'll benefit from this insider information, as Press Ganey Consultants take you step-by-step through the process of creating an effective service recovery program. With "Making it Right," you'll have the tools and information you need to transform your organization from one that avoids complaints, to an organization that is empowered, patient-centered, and ready to handle service failures.Innovative multimedia makes staff training a pleasure Along with your informative guide, you'll also receive a DVD full of training clips for your staff. These clips depict realistic scenarios of typical patient complaints, as well as effective staff responses and solutions to these problems. You'll also find interactive evaluations, planning documents, do-it-yourself databases, and other important tools-of-the-trade conveniently located on the accompanying CD-ROM.Order your copy today With "Making it Right" you'll not only increase your patient satisfaction scores and encourage positive word of mouth, you'll also improve your organization's bottom line.About Press Ganey: Press Ganey is the healthcare industry's largest independent vendor of satisfaction measurement and improvement services. They specialize in producing tested and reliable satisfaction surveys, comprehensive management reports, and national comparative databases to monitor customer (patient, resident and employee) satisfaction in healthcare delivery systems. Press Ganey--founded in 1985 and headquartered in South Bend, Indiana--serves approximately 6,000 health care facilities, which includes 1,454 hospitals or more

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Page Count

220

Publisher

HC Pro, Inc.

Published Date

ISBN 10

1578397243

ISBN 13

9781578397242

Schooling and Social Identity

Learning to Act your Age in Contemporary Britain

By: Patrick Alexander

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Schooling and Social Identity

Learning to Act your Age in Contemporary Britain

By: Patrick Alexander

This book examines the nature of age as an aspect of social identity and its relationship to experiences of formal education. Providing a new and critical approach to debates about age and social identity, the author explores why age remains such an important aspect of self-making in contemporary society. Through an ethnographic account of a secondary school in the south-east of England, the author poses three principal questions. Why are schools in English organised according to age? How do pupils and teachers learn to ‘act their age’ while at school? Ultimately, why does age remain such an important and complex organising concept for modern society? Cutting across lines of class and gender, this timely book will be of interest to students and scholars of self-making and identity in educational contexts, and others interested in how schooling socialises young people into categories of age as the foundational building blocks of modern society.

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Page Count

309

Publisher

Springer Nature

Published Date

ISBN 10

1137388315

ISBN 13

9781137388315

City on Fire

Technology, Social Change, and the Hazards of Progress in Mexico City, 1860-1910

By: Anna Rose Alexander

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City on Fire

Technology, Social Change, and the Hazards of Progress in Mexico City, 1860-1910

By: Anna Rose Alexander

By the mid-nineteenth century, efforts to modernize and industrialize Mexico City had the unintended consequence of exponentially increasing the risk of fire while also breeding a culture of fear. Through an array of archival sources, Anna Rose Alexander argues that fire became a catalyst for social change, as residents mobilized to confront the problem. Advances in engineering and medicine soon fostered the rise of distinct fields of fire-related expertise while conversely, the rise of fire-profiteering industries allowed entrepreneurs to capitalize on crisis. City on Fire demonstrates that both public and private engagements with fire risk highlight the inequalities that characterized Mexican society at the turn of the twentieth century.

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Page Count

323

Publisher

University of Pittsburgh Press

Published Date

ISBN 10

0822981467

ISBN 13

9780822981466

Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

By: Alexander S. Blum

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Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

By: Alexander S. Blum

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N/A

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Solve jigsaw puzzle

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Publisher

Springer

Published Date

ISBN 10

3030206459

ISBN 13

9783030206451

Book's by Alexander S. Blum

Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

Making It Right

Making It Right

Schooling and Social Identity

Schooling and Social Identity

City on Fire

City on Fire

Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

Heisenberg’s 1958 Weltformel and the Roots of Post-Empirical Physics

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