Aimee Carrillo Rowe's Books

Answer the Call

Virtual Migration in Indian Call Centers

By: Aimee Carrillo Rowe,Sheena Malhotra,Kimberlee Pérez

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Answer the Call

Virtual Migration in Indian Call Centers

By: Aimee Carrillo Rowe,Sheena Malhotra,Kimberlee Pérez

What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other. Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future. However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”

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Page Count

269

Publisher

U of Minnesota Press

Published Date

ISBN 10

1452940398

ISBN 13

9781452940397

Power Lines

On the Subject of Feminist Alliances

By: Aimee Carrillo Rowe

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Power Lines

On the Subject of Feminist Alliances

By: Aimee Carrillo Rowe

Like the complex systems of man-made power lines that transmit electricity and connect people and places, feminist alliances are elaborate networks that have the potential to provide access to institutional power and to transform relations. In Power Lines, Aimee Carrillo Rowe explores the formation and transformative possibilities of transracial feminist alliances. She draws on her conversations with twenty-eight self-defined academic feminists, who reflect on their academic careers, alliances, feminist struggles, and identifications. Based on those conversations and her own experiences as an Anglo-Chicana queer feminist researcher, Carrillo Rowe investigates when and under what conditions transracial feminist alliances in academia work or fail, and how close attention to their formation provides the theoretical and political groundwork for a collective vision of subjectivity. Combining theory, criticism, and narrative nonfiction, Carrillo Rowe develops a politics of relation that encourages the formation of feminist alliances across racial and other boundaries within academia. Such a politics of relation is founded on her belief that our subjectivities emerge in community; our affective investments inform and even create our political investments. Thus experience, consciousness, and agency must be understood as coalitional rather than individual endeavors. Carrillo Rowe’s conversations with academic feminists reveal that women who restrict their primary allies to women of their same race tend to have limited notions of feminism, whereas women who build transracial alliances cultivate more nuanced, intersectional, and politically transformative feminisms. For Carrillo Rowe, the institutionalization of feminism is not so much an achievement as an ongoing relational process. In Power Lines, she offers a set of critical, practical, and theoretical tools for building and maintaining transracial feminist alliances.

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Page Count

273

Publisher

Duke University Press

Published Date

ISBN 10

0822389207

ISBN 13

9780822389200

Power Lines

On the Subject of Feminist Alliances

By: Aimee Carrillo Rowe

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Power Lines

On the Subject of Feminist Alliances

By: Aimee Carrillo Rowe

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Solve jigsaw puzzle

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Page Count

273

Publisher

Duke University Press

Published Date

ISBN 10

0822389207

ISBN 13

9780822389200

Answer the Call

Virtual Migration in Indian Call Centers

By: Aimee Carrillo Rowe,Sheena Malhotra,Kimberlee Pérez

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Answer the Call

Virtual Migration in Indian Call Centers

By: Aimee Carrillo Rowe,Sheena Malhotra,Kimberlee Pérez

Average ratings

N/A

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Solve jigsaw puzzle

Age

Page Count

269

Publisher

U of Minnesota Press

Published Date

ISBN 10

1452940398

ISBN 13

9781452940397

Book's by Aimee Carrillo Rowe

Answer the Call

Answer the Call

Power Lines

Power Lines

Power Lines

Power Lines

Answer the Call

Answer the Call

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