Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Mirza Asadullah Khan Ghalib was born in Agra in the closing years of the eighteenth century. He wrote in both Urdu and Persian and was also a great prose stylist. Ghalib fascinates his readers for many reasons, but one of the most noted qualities in Ghalib was that he was a careful, even strict, editor of his work. It is said that he discarded or disregarded more than half of his Urdu verses. These verses were forgotten for long, until as late as 1918, in the library of the princely state of Bhopal. In 1921, they were edited and published as a new Divan-e Ghalib. In Flowers in a Mirror, Mehr Afshan Farooqi continues her research in the strain of her first book, A Wilderness at My Doorstep. She examines Ghalib’s approach to his work, the world in which he lived and composed, and ultimately, his genius. She selects 30 ghazals from the rejected corpus, translates them into English and provides an erudite, sparkling critical commentary. Through this book, she highlights the significance of marginalized poetry and the need to reinstate the forgotten verses in our lives and hearts.
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