E-Commerce is part of E-Business, where the scope of E-Business covers a wider aspect, not only from the commerce sector but also includes collaborating with business partners, customer service, job vacancies and others. In addition to the www network technology, E-Commerce also uses data-based technology (databases), electronic mail (e-mail), and various other forms of non-computer technology such as goods delivery systems, and payment instruments through the E-Commerce network.
For creating a balance in the organizational environment, harmony amongst the employees and the employer is a prerequisite. The factors that help in determining an organizational balance are the sociology of an environment, psychology of the people working there, channels of communication along with a sound and rational management. The book highlights the fundamental concepts of organizational behaviour, and its applications in the Indian organizational scenario. The second edition of the book, maintaining the same chapters' organization as in the previous edition, comprises 28 chapters based on the fundamental concepts of organizational behaviour, and case studies from various Indian industry verticals. These case studies reveal the authors' experience in real-life scenario as consultants as well as their observations pertaining to the concepts of organizational behaviour. Besides, the text lays emphasis on some modern tools of management such as TQM, BPR and Knowledge Management, which is a unique feature of this book. The book is designed for the students of management and psychology. Moreover, it is useful for the postgraduate students of commerce as well as it is of immense use to the personnel associated with technical, commercial and IT-based industries requiring human resource management. KEY FEATURES • Every chapter is concluded with a real-life case study. • Appendices added to most of the chapters contain research-based questionnaire instruments. • Discussion Questions on Case studies enhance learning among students. NEW TO THE SECOND EDITION Includes three new sections on 'Case Study Method as an Important Pedagogy', 'Classification of Case Studies' and 'Steps of Solving a Case'. Incorporates 29 new short and sharp cases at the end of the book to make the reader aware of real-life situations. TARGET AUDIENCE • MBA / PGDM / BBA • BA (Hons.) Psychology • MCom
India is a multifaceted, multicultural nation with a rich tradition of ethnic, religious, linguistic, social and cultural mores, beliefs and practices. What has allowed for such a rich diversity of people and what have been the challenges to effective communication between and among these groups? India is also Bharat, and where does the twain meet between the imagined and the real India and the imagined and the real Bharat? This book offers insights into understanding how we deal with difference, how we perceive one another and what we do about religious, caste and regional conflicts using the lens of “communication studies”. It can be read by both intelligent and lay readers as well as students of communication, culture and other social sciences.
From Eisenhower to Obama, the country has changed. Landscapes have changed, politics have changed, cars and TV’s changed from American to Japanese and Chinese made. Buicks, Chevrolets and Chryslers were traded for Toyotas, Hondas, and Nissans. Starbucks redefined coffee and Tiger Woods owned the golf course. Yet the people haven’t changed! They have remained the same friendly, generous, football-loving crowd that sometimes gets fooled by politicians and TV priests alike, but not for long. I changed from a scared young man landing at Pier 90 in New York to a retired grandfather who somehow succeeded in planting both of his feet firmly, one in the U.S. and the other in his birthplace, India. My notion of being American also changed, from the John Wayne and Esther Williams images seen in Sunday matinees to a regular, life-loving, hard-working, family-first people who just don’t know how to give up. Even as I travelled into an ever-shrinking world, I found that America stayed with me. Here are a few stories from over half a century of work and life in the United States and beyond - some happy, some funny and a few that may draw a tear or two from you. There’s still more to come. Who knows, I may even write a sequel at 100!
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