The crew of the SS George H.W. Bush may not be the best in the galaxy, but they're, well… a crew. Each day is an exciting new adventure in incompetence aboard the Bush. The Captain with self-centered priorities spends more time on space eBay than in command, the Chief Engineer can't even fix a chair, the Operations Officer would rather be anywhere else, and the Communications Officer only seems to take personal calls. It's a wonder they get anything done at all, but surely they can handle a simple cargo run. What could go wrong? Written by David A. Goodman (The Orville), with art by Álvaro Sarraseca (Purgatori), join the crew of the Bush on their misadventures in space! Collects Space Job #1–#4.
The Autobiography of James T. Kirk chronicles the greatest Starfleet captain's life (2233–2371), in his own words. From his birth on the U.S.S. Kelvin, his youth spent on Tarsus IV, his time in the Starfleet Academy, his meteoric raise through the ranks of Starfleet, and his illustrious career at the helm of the Enterprise, this in-world memoir uncovers Captain Kirk in a way Star Trek fans have never seen. Kirk's singular voice rings throughout the text, giving insight into his convictions, his bravery, and his commitment to the life—in all forms—throughout this Galaxy and beyond. Excerpts from his personal correspondence, captain's logs, and more give Kirk's personal narrative further depth.
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
The Autobiography of Jean-Luc Picard tells the story of one of the most celebrated names in Starfleet history. His extraordinary life and career makes for dramatic reading: court martials, unrequited love, his capture and torture at the hand of the Cardassians, his assimilation with the Borg and countless other encounters as captain of the celebrated Starship Enterprise.
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
Mel Goodman has spent the last few decades telling us what's gone wrong with American intelligence and the American military . . . he is also telling us how to save ourselves."--Seymour M. Hersh, The New Yorker "Whistleblower at the CIA offers a fascinating glimpse into the secret, behind-the-scenes world of U.S. intelligence. Melvin A. Goodman's first-person account of the systematic manipulation of intelligence at the CIA underscores why whistleblowing is so important, and why the institutional obstacles to it are so intense. . . . At its core it's an invaluable historical expose, a testimony to integrity and conscience, and a call for the U.S. intelligence community to keep its top leaders in check. Urgent, timely, and deeply recommended."--Daniel Ellsberg "Mel Goodman shines a critical whistleblower light into the dark recesses of the CIA as a former insider. His book serves in the public interest as a warning and wake-up call for what's at stake and why we cannot trust the CIA or the intelligence establishment to do the right thing."—Thomas Drake, former NSA senior executive and whistleblower "Mel Goodman's Whistleblower at the CIA is not just an insider's look at politics at the highest levels of government. It's also a personal account of the political odyssey Goodman had to negotiate for telling the truth. The CIA likes for its employees to believe that everything is a shade of grey. But some things are black or white, right or wrong. Mel Goodman did what was right. He may have paid with his career, but he's on the right side of history."—John Kiriakou, former CIA Counterterrorism Officer and former Senior Investigator, Senate Foreign Relations Committee Melvin Goodman's long career as a respected intelligence analyst at the CIA, specializing in US/Soviet relations, ended abruptly. In 1990, after twenty-four years of service, Goodman resigned when he could no longer tolerate the corruption he witnessed at the highest levels of the Agency. In 1991 he went public, blowing the whistle on top-level officials and leading the opposition against the appointment of Robert Gates as CIA director. In the widely covered Senate hearings, Goodman charged that Gates and others had subverted "the process and the ethics of intelligence" by deliberately misinforming the White House about major world events and covert operations. In this breathtaking expose, Goodman tells the whole story. Retracing his career with the Central Intelligence Agency, he presents a rare insider's account of the inner workings of America's intelligence community, and the corruption, intimidation, and misinformation that lead to disastrous foreign interventions. An invaluable and historic look into one of the most secretive and influential agencies of US government--and a wake-up call for the need to reform its practices. Melvin A. Goodman served as a senior analyst and Division Chief at the CIA from 1966 to 1990. His writing has appeared in the New York Times, Washington Post, Harper's, and many others. He is author of six books on US intelligence and international security.
In today's complex, dynamic competitive landscape, management of technology can mean the difference between success and failure. Managers and researchers alike need effective ways to conceptualize and develop technology strategies. Richard Goodman and Michael Lawless provide tools needed to integrate firms' technology capabilities with their competitive direction. Technology and Strategy presents models that help put technology and its market impacts into perspective. It addresses the broad questions of how technology and markets evolve, how technology can re-order the "rules" of competition, and how it can shift the balance of individual firms' competitive advantage. It also blends topics currently capturing attention in business circles--such as Total Quality Management and the resource-based view of the firm--into a clear view of technology management programs. Technology and Strategy also describes methods to develop specific strategies to cope with challenges facing executives--like evaluating promising, but untried, new technologies. Using actual case studies from the electronics and bio-tech industries, Goodman and Lawless demonstrate the use of new techniques to formulate strategy, including Technology Mapping and the Innovation Audit. Both were created to help executives choose the approach to technology best suited to their firms' particular capabilities. Offering clear, practical guidance through a complex, fast-changing world of competition, this new analysis of technology and strategy is a valuable guide for general managers, R&D and manufacturing managers, strategic planners, and academics.
Mel Goodman has spent the last few decades telling us what's gone wrong with American intelligence and the American military, and now, in National Insecurity, he tells us what we must do to change the way the system works, and how to fix it. Goodman is not only telling us how to save wasted billions—he is also telling us how to save ourselves."—Seymour M. Hersh, The New Yorker Upon leaving the White House in 1961, President Eisenhower famously warned Americans about the dangers of a "military industrial complex," and was clearly worried about the destabilizing effects of a national economy based on outsized investments in military spending. As more and more Americans fall into poverty and the global economy spirals downward, the United States is spending more on the military than ever before. What are the consequences and what can be done? Melvin A. Goodman, a twenty-four-year veteran of the CIA, brings peerless authority to his argument that US military spending is indeed making Americans poorer and less secure while undermining our political standing in the world. Drawing from his firsthand experience with war planners and intelligence strategists, Goodman offers an insider's critique of the US military economy from President's Eisenhower's farewell warning to Barack Obama's expansion of the military's power. He outlines a much needed vision for how to alter our military policy, practices and spending in order to better position the United States globally and enhance prosperity and security at home. Melvin A. Goodman is the Director of the National Security Project at the Center for International Policy. A former professor of international security at the National War College and an intelligence adviser to strategic disarmament talks in the 1970s, he is the author of several books, including the critically acclaimed The Failure of Intelligence.
In the past four decades, the United States has spent $85 billion pursuing the fantasy of an effective missile defense system to shield our nation against the threat of a nuclear attack. Recent public tests, while less exotic than some of the original Star Wars proposals, were spectacular failures and call into question the whole program's rationale. Neither the land-based system proposed by the Clinton administration, nor the alternatives proposed by earlier administrations, would ever work--regardless of how much R&D money is channeled into the project. Rather than enhancing national security, these doomed efforts would provoke a new arms race and alienate key allies. The authors apply their extensive insiders' expertise to argue that thoughtful diplomacy is the only real answer to meet America's national security goals. Like President Reagan with his Star Wars program, President Bush has again made national missile defense (NMD) a national priority at a cost which may exceed $150 billion in the next ten years. Defense experts Eisendrath, Goodman, and Marsh contend that recent tests give little confidence that any of the systems under consideration--land-based, boost-phase, or laser-driven--have any chance of effective deployment within decades. The interests of the military-industrial complex and the unilateralist views of the Bush administration are driving NMD, not a desire to promote national security. Rather than increase U.S. security, the plans of the current administration, if implemented, will erode it. NMD will heighten the threat from China and Russia, alienate key allies, and provoke a new arms race and the proliferation of nuclear weapons, all in response to a greatly exaggerated threat from so-called rogue states, such as North Korea and Iran. Thoughtful diplomacy, not a misguided foreign policy based on a hopeless dream of a Fortress America, is the real answer to meeting Americas security goals. Designed to stimulate interest and debate among the public and policy-makers, The Phantom Defense provides solid facts and combines scientific, geopolitical, historical, and strategic analysis to critique the delusion of national missile defense, while suggesting a more effective alternative.
Continually changing health threats, technologies, science, and demographics require that public health professionals have an understanding of law sufficient to address complex new public health challenges as they come into being. Law in Public Health Practice, Second Edition provides a thorough review of the legal basis and authorities for the core elements of public health practice and solid discussions of existing and emerging high-priority areas where law and public health intersect.As in the previous edition, each chapter is authored jointly by experts in law and public health. This new edition features three completely new chapters, with several others thoroughly revised and updated. New chapters address such topics as the structure of law in US public health systems and practice, the role of the judiciary in public health, and law in chronic disease prevention and control. The chapter on public health emergencies has also been fully revised to take into account both the SARS epidemic of 2003 and the events of the Fall of 2001. The chapter now discusses topics such as the legal basis for declaring emergencies, the legal structure of mutual aid agreements, and the role of the military in emergencies. Other fully revised chapters include those on genomics, injury prevention, identifiable health information, and ethics in the practice of public health.The book begins with a section on the legal basis for public health practice, including foundations and structure of the law, discussions of the judiciary, ethics and practice of public health, and criminal law and international considerations. The second section focuses on core public health applications and the law, and includes chapters on legal counsel for public health practitioners, legal authorities for interventions in public health emergencies, and considerations for special populations. The third section discusses the law in controlling and preventing diseases, injuries, and disabilities. This section includes chapters on genomics, vaccinations, foodborne illness, STDs, reproductive health, chronic disease control, tobacco use, and occupational and environmental health.All chapters take a practical approach and are written in an accessible, user-friendly fashion. This is an excellent resource for a wide readership of public health practitioners, lawyers, and healthcare providers, as well as for educators and students of law and public health.
An oversized deluxe hardcover chronicling six missions not seen in the episodes of Seth MacFarlane’s beloved sci-fi TV show! Written by Executive Producer David A. Goodman and set in between the events of seasons one through three, these adventures take the starship Orville into the unknown, and sometimes, the line of fire! In “New Beginnings”, investigation of a century-old distress signal results in Ed and Gordon marooned on a war-ravaged desert planet in the custody of an unknown species. Then, in “The Word of Avis”, seemingly hapless xenoanthropologists lead the Orville into a fight for survival within Krill-controlled territory. In “Launch Day”, the question of whether a suspicious space construct is a weapon tests the Planetary Union’s peaceful convictions. While in “Heroes”, Talla considers taking matters into her own hands upon discovering an idyllic planet she once surveyed has been subjugated by a hostile alien force. In “Digressions”, Kelly must unwind an alternate timeline where her refusal to go on a second date with Ed has doomed the galaxy to destruction. And in “Artifacts”, the obsessive pursuit of a lost civilization’s legendary fleet by Ed’s old astro-archeology teacher puts the Orville in grave danger. Collects The Orville #1-#4 ("New Beginnings" and "The Word of Avis"), The Orville #1-#4 ("Launch Day" and "Heroes"), The Orville #1-#2 ("Digressions"), The Orville #1-#2 ("Artifacts").
Fifty years ago, the United States founded the United Nations, promoted the Universal Declaration of Human Rights, used economic aid as a tool for creating stability, and viewed collective agreements and cooperation as the principal methods of sharing the costs and the risks of security. Today, under the leadership of George W. Bush, the main tool of foreign policy is military force, not diplomacy. America is going it alone, and paying the price, both abroad and at home.In this comprehensive critique of the Bush administration's handling of international relations, Craig R. Eisendrath and Melvin A. Goodman, both senior fellows at the Center for International Policy, demonstrate the folly and the dangers of abandoning diplomacy and relying on military force as the chief means of conducting U.S. foreign policy. The authors argue that a policy of bullying will sow seeds of resentment and mistrust among our potential allies and encourage nations hostile to our interests to seek nuclear and other weapons of mass destruction as a last-resort method of protecting themselves against a belligerent world power. Eisendrath and Goodman foresee the international community becoming dangerously unstable, not more secure, under a Pax Americana maintained by military might.On the domestic front, the authors warn that a policy emphasizing the power of the executive branch at the expense of Congress, and suspending long-standing civil rights under the pretext of national security, threatens the Constitution. Finally, the economic effect of huge military expenditures financed by deficit spending has the potential of eroding domestic tranquility for decades.This trenchant review by two experienced foreign policy analysts will serve as a wake-up call to the dangerous militarism at the heart of the Bush agenda.Craig Eisendrath (Philadelphia, PA), a former diplomat, is a senior fellow at the Center for International Policy in Washington, D.C.; an adjunct professor a Temple University; the author (with Melvin A. Goodman and Gerald E. Marsh) of The Phantom Defense: America's Pursuit of the Star Wars Illusion, among other books; and the editor of National Insecurity: U.S. Intelligence After the Cold War.Melvin A. Goodman (Washington, D.C.), a former CIA official, is a senior fellow at the Center for International Policy; chairman of the International Relations Department at the National War College; and an author of books on defense and international relations.
Join the starship Orville on these new missions set between seasons two and three of Seth MacFarlane’s hit sci-fi TV show! Across space and time, Captain Ed Mercer and his crew explore some of the galaxy’s greatest mysteries in these two thrilling adventures written by Executive Producer David A. Goodman. In “Digressions,” after being pulled into the future and then sent back with her memory intact, Kelly rejects Ed’s offer of a second date. As a result, she, Ed, Gordon, and Claire never end up serving aboard the Orville. When Kelly realizes this will result in the destruction of Earth, she races to unravel how to bring her would-have-been crewmates together and undo this alternate timeline before the Kaylon burn the galaxy to cinders. In “Artifacts,” Ed’s old astro-archeology teacher puts the Orville in grave danger when, in pursuit of a legendary fleet of starships from a lost civilization, he leads them into a system so hazardous no ship has ever successfully navigated it. Realizing that the professor hasn’t been entirely forthright, Ed must uncover the truth if the Orville is to survive this perilous endeavor. Collects The Orville #1: Digressions Part 1 of 2, The Orville #2: Digressions Part 2 of 2, The Orville #1: Artifacts Part 1 of 2, and The Orville #2: Artifacts Part 2 of 2.
Board the starship Orville and adventure through space on these new missions set between seasons two and three of Seth MacFarlane's hit sci-fi TV show! Executive Producer David A. Goodman writes a double feature that has Captain Ed Mercer and crew investigating an enigmatic alien device and contemplating the consequences of intervention when a primitive civilization faces an off-world threat. In "Launch Day," when seemingly hostile Krill ships cross into Union space, the Orville intercepts. Ed learns they are en route to a planet that left the Planetary Union decades ago under mysterious circumstances. Scans have discovered a moon-sized construct above the planet, and the Krill intend a preemptive strike against the presumed weapon. But is it? In "Heroes," Lieutenant Talla Keyali returns to a planet she surveyed as an Ensign when a quantum signature on the surface suggests significant technological advances since her last visit. Instead, she discovers a spacefaring species has subjugated the locals, transforming their once idyllic society into a grim mining operation. Stymied by the Union's hesitance to provoke hostilities, Talla must consider how far she's willing to go to help these people and the repercussions of doing so. Collects The Orville #1: Launch Day Part 1 of 2, The Orville #2: Launch Day Part 2 of 2, The Orville #3: Heroes Part 1 of 2, The Orville #4: Heroes Part 2 of 2.
The crew of the Orville continue their space explorations, encountering new alien civilizations and confronting old enemies in these stories by Executive Producer David A. Goodman! Picking up where season one of Seth MacFarlane's space adventure TV series leaves off, this volume contains four episodic chapters: In part 1 of New Beginnings: Ed and Gordon follow a faint distress signal belonging to a long-lost Union vessel only to end up shot down on an irradiated, war-torn desert planet in the hands of an unknown species. In part 2 of New Beginnings: As Ed and Gordon uncover the truth of a century-old war, they fear that their eventual rescue may endanger the rest of the Orville crew. Not only does the crew's lives hang in the balance but all life on the entire planet. In part 1 of The Word of Avis: The Orville intercepts a small Union ship en route to the interstellar territory of the easily aggravated Krill. They thought the passengers were just a simple group of xenoanthropologists, but they turn out to be something much more interesting. In part 2 of The Word of Avis: Dragged off course and into Krill territory, the Orville crew find themselves in a battle for their lives, with threats from both outside and within. Collects The Orville #1-#4.
Steve Halprin is no different than most college-educated, corporate professionals--a loyal employee of a prestigious computer and information technology giant that rewards loyalty with lifetime employment. Or different from most married men--faithful husband, reliable provider. Seduced by the promise of a better life, Steve follows in the footsteps of his shrewd best friend, negotiating a job transfer away from the snowy winters of Upstate New York to the temperate climate of North Carolina's affluent, high-tech Research Triangle. Barely relocated, his better life begins to unravel, first with the news of his wife's sudden life-threatening illness, then in his chance infatuation with a beautiful, elusive co-worker while his enviable work life and the career satisfaction he has taken for granted crumble around him. But the crush of his losses empowers him to pursue the only thing that matters--one distant hope of reclaiming his life.
Twelve tales of men who place their women ahead of their own egos. No man, no matter the number of his years, is exempt from the temptation, promise, and obligations of love." from back cover.
This book describes the efforts of the United States and the former Soviet Union to resolve regional confrontations. It examines Gorbachev's inheritance in Latin America regarding Soviet-U.S. cooperation and conflict, and prospects for future Russian-U.S. cooperation.
This book explores the extent to which fuzzy set logic can overcome some of the shortcomings of public choice theory, particularly its inability to provide adequate predictive power in empirical studies. Especially in the case of social preferences, public choice theory has failed to produce the set of alternatives from which collective choices are made. The book presents empirical findings achieved by the authors in their efforts to predict the outcome of government formation processes in European parliamentary and semi-presidential systems. Using data from the Comparative Manifesto Project (CMP), the authors propose a new approach that reinterprets error in the coding of CMP data as ambiguity in the actual political positions of parties on the policy dimensions being coded. The range of this error establishes parties’ fuzzy preferences. The set of possible outcomes in the process of government formation is then calculated on the basis of both the fuzzy Pareto set and the fuzzy maximal set, and the predictions are compared with those made by two conventional approaches as well as with the government that was actually formed. The comparison shows that, in most cases, the fuzzy approaches outperform their conventional counterparts.
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